Shipping Information
At Strateon, we're proud to offer FREE worldwide shipping on all orders.
Order Processing Times
Please allow 1-3 business days to process and dispatch your order after it's placed. An order is considered dispatched when it's handed off to our shipping carrier and is currently in transit to your address. During peak times and holidays, processing may extend up to 7 business days.
Estimated Shipping Times
Estimated delivery time refers to overall transit time after your order has been dispatched. This depends on your location:
🇺🇸 United States: 4-7 business days
🇨🇦 Canada: 4-7 business days
🇬🇧 United Kingdom: 4-7 business days
🇦🇺 Australia: 4-7 business days
🇪🇺 Europe: 4-7 business days
🌍 Rest of World: 7-12 business days
During peak times and holidays, shipping carriers may experience delays in transit time and tracking updates outside our control. International shipments may also encounter unexpected customs delays, which could extend the delivery timeframe.
Order Changes and Accurate Shipping Details
It's your responsibility to ensure shipping details are accurate and complete at checkout. Incomplete or inaccurate information may result in delayed processing or order cancellation.
For system-detected address issues, our customer support team will email you within 3 business days to verify your details. If we don't receive a response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please email us at info@strateonstore.com within 24 hours of placing your order. We'll do our best to accommodate changes, but cannot guarantee modifications after this window.
Delayed Delivery
We understand timely delivery matters, and we strive to ship all orders as quickly as possible. However, delays may occasionally occur due to circumstances outside our control.
Courier partners may experience unexpected issues during transit, such as severe weather conditions or transportation disruptions. In these cases, we'll work with the courier to ensure your package arrives as soon as possible.
Unforeseen circumstances may also delay processing or shipment, including product availability issues, address verification problems, or payment processing delays. We'll notify you promptly if any issues arise with your order.
Please note that Strateon is not liable for delivery delays caused by external factors beyond our control, and we cannot guarantee exact delivery dates. However, we'll always keep you updated on your order status and provide any assistance we can.
Lost or Stolen Packages
We understand how frustrating lost or stolen packages can be. Once we hand over your package to our courier partners, delivery is outside our direct control.
If your package is lost or stolen, please contact us at info@strateonstore.com and we'll do our best to assist you. We recommend reaching out to the courier company directly to file a claim, as most carriers have a claims process that may require additional information from you. We'll also contact the courier on your behalf to follow up and provide updates.
Please note that Strateon is not responsible for lost or stolen packages during shipping, and these fall outside our refund policy. However, we'll do everything possible to help resolve the issue. Depending on the situation, we may offer a replacement if the package cannot be located. If the package is not found, we recommend filing a police report.
Shipping Policy Changes
Strateon reserves the right to modify or update this Shipping Policy at any time without prior notice. It's your responsibility to review the most recent version before making a purchase.
By purchasing Strateon products, you indicate acceptance of this Shipping Policy, including any future modifications.
We encourage you to review this policy periodically. If you have questions or concerns, please contact us at info@strateonstore.com.